The Ultimate Ticketing and Reservation System: designed specifically for the passenger vessel and guided tours industries

Four Years ago, Gordon Stevens, President of New Orleans Steamboat - Greg Hoffman, President of Gray Line Tours of New Orleans, and Virtual Ticketing Solutions sat down to discuss a way to decrease operating costs while increasing sales.

The Way – to design a ticketing and reservation system from the bottom up. Most ticketing systems can easily handle eighty percent of PVA ticketing and management requirements: however, it usually requires eighty percent more in labor cost to handle the last twenty percent of the ticket management. In order to reduce the labor cost, they wanted a system that automates tasks, stream lines work flow, reduces redundancy, and produces vital information: thus, allowing management to make critical proactive decisions. In order to help increase sales they wanted more exposure and the ability to easily cross sell tickets with other tourist companies.

The Means – by giving Virtual Ticketing Solution’s design engineers access to department level work flows, we have developed a windows based software system, which will reduce labor costs through improved efficiency and management control. We have automated the sales process to the point that we can sell tickets, and make reservations from anywhere. We have built into our system, the flexibility to handle complex multiple packages: yet made it easy to book, sell, manage, and edit tickets.

The Results – increased sales through increased exposure. With better management and automated control over new sale outlets, our system will allow you to book and track sales from walk-up windows, sales reservation desks, agents, kiosks, your web site, hotel web sites, hotel rooms, other tourist attractions and their web sites, virtually any internet connection, and very soon from I-phones.

• Windows based- intuitive, easy to learn, saves money time and training costs.
• Easily switchable- front line to group/charter sales mode-assures only required data is quickly entered.
• One reservation number – multiple tours and packages, saves money, time, and cuts labor costs.
• Reservation payments- single payment can be made t one or all tours –saves time labor and confusion
• Edit Reservations- easily make changes-make complicated changes faster than creating a new ticket
• Total reservation cost- displayed in detail, packages, less discount- decreases chances of mistakes.

General

• Easy to deploy – even easier to set up –does not matter how complicated packages are
• Integrated word processor/spell checker- allows easy event planning and bookings-saves hours in labor
• Unlimited rate codes per event-allows multiple complex packages-gives you best return for event.
• General ledger-provides unlimited accounts for service items-allows for better management controls.
• Audit trails-comprehensive tracking and logging on all transactions-provides security and overview.

Printing

• Print error tickets and receipts- easy to format documents: insert pictures and logos-gives you flexibility
• Export docs into pdf—allows for easy printing and emails- allows you to have outside communication.
• Customize tickets- easily modify tickets for different tours and special events- such as:

We can put a link on anybody’s web page, and set them up as an agent. A hotel web page could have a simple link, ‘local attractions’. This would link the customer to your web site. At the end of the month you would send the hotel a report and a check for all tickets bought through their web site. It is simple and clean with no labor cost.