Simply put, a managed service provider or MSP provides remote IT support and services from the internet. This entails an entirely different IT outsourcing method from the standard maintenance contracts/block times that are standard issue for most IT support companies. The MSP model represents a revolution in how IT systems are maintained. Because IT problems invariably are the result of software rather than hardware issues, and because software as well as hardware problems can be proactively diagnosed and remediated remotely, an MSP empowered with the right software tools can not only save an organization money and time, but can serve to automate the entire IT function, and empower your current IT staff, and in certain cases, replace them.
VBS uses Kaseya managed software because it is the best of breed. Kaseya not only work for you remotely, but also can be presented to you remotely. We can show it to you from recorded web demos, live web demos, or we can remotely install the product on your systems so you can try if for free 30 day trial.
But if you want to learn more, read on...
Software Tools. VBS uses Kaseya software to monitor and manage your infrastructure and systems far more effectively than traditional IT vendors. This software provides the ability to monitor every device on your network 24 hours a day, receive instant notification of any problems and threshold alerts to our Network Operations Center (NOC); utilize advanced and sophisticated remote control systems to quickly diagnose and remedy issues; and be able to generate a report for the customer that rates or "grades" our performance and the performance your IT systems.
Services. VBS has a vested interest with their clients by sharing in the responsibility and subsequent cost of management of their systems by offering unlimited support for a fixed fee. VBS customers receive unlimited support based on a pricing model featuring a fixed monthly fee with unlimited on-site, help desk, and remote management support. Our pricing model allows customers an accurate projection of their IT investment while maintaining the highest level of reliability.
Comprehensive Preventive Maintenance. Rigorous preventative maintenance is a hallmark of managed services. Our services insure that (1) Your network is being managed with best practices on a weekly schedule will operate at peak performance because the systems will be running optimally. (2) You will have a reliable and secure network will have few service issues and be easier to manage because it not only tells us how we are doing.
Virtual IT Manager VBS offers a Virtual IT Manager to each client. This is a highly trained executive that has both technical expertise and business management expertise. This person's role is to understand the "business" objectives of the client and make sure the technology infrastructure will support those objectives. Starting from an initial network infrastructure analysis and through the various meetings held to understand a client's business, the dialog of current infrastructure capabilities, expose, vulnerabilities, and potential are discussed in great details to which serves as both a realistic understanding of where the client is today and where it must be to evolve and meet the business objectives.